Terms and Conditions

Disclaimer

CV Professionals and its directors and employees will not be liable for any errors in the content of documents it provides, or for any actions taken which rely upon those documents.

General

Purchasers of our services enter into a contract, which is written within the sole jurisdiction of English courts of law.

Payment shall be through Google and its terms and conditions will apply. In addition work will not be commenced upon an instruction from a client until full payment has been cleared by Google and has reached CV Professionals. Transactions will be in pounds Sterling.

CV Professionals accepts in good faith information, which purchasers of its services provide, and is not in any way responsible for the accuracy of such information. Furthermore CV Professionals is not responsible for the accuracy of any information, which is written in a purchaser’s CV or any other document provided by CV Professionals. It is the responsibility of purchasers to ensure the accuracy and veracity of information provided to CV Professionals, and information, which subsequently is written into any document provided by CV Professionals.

Users of CV Professionals’ services do so entirely at their own risk.

Refunds

CV Professionals operates under the provisions of the Consumer Protection (Distance Selling) Regulations 2000 and Consumer Protection (Distance Selling) (Amendment) Regulations (2005), E.Commerce Regulations (2002). Once an order has been placed the fee paid by the purchaser is not refundable.

In general there is no right of refund in the case of a purchaser wishing not to proceed with the service at any stage of the production of his or her CV, or any other service provided by CV Professionals. However, should a client’s circumstances change and he or she no longer wish to proceed with our services, CV Professionals will nevertheless consider a request for a refund, but will charge a fee for work already carried out, plus a nominal administration charge.

Telephone service

Purchasers of CV Professionals’ service to complete the questionnaire by telephone interview should be aware that the time and date of the telephone conversation have to be agreed in advance by email. Telephone conversations will be tape-recorded and every effort will be made to ensure the accuracy of transcription of the telephone call. However CV Professionals will not be responsible for the accuracy of the information provided nor for the accuracy of the transcription, but clients will be presented with drafts to give the opportunity for corrections to be made if any are required.

Privacy statement

CV Professionals is committed to make every effort to ensure the privacy and confidentiality of information sent to it by clients, but does not undertake any responsibility for the privacy or security of that information in any way whatever, other than that demanded under the Data Protection Act 1998.

CV Professionals will store the information provided for future use by clients, for further hard copies of CVs, or amendments or full scale updating, but it does not undertake any responsibility for maintaining the security and privacy of that information, other than that demanded under the Data Protection Act. In any case it will use its best endeavours to protect the security and privacy of that information. Should a client not wish CV Professionals to store information it will be deleted upon the specific instruction of a client by email, this does not imply in any way that CV Professionals undertakes any responsibility for that information.

Complaints

Complaints from any purchaser should be sent by email to complaints@cvprofessionals.co.uk. CV Professionals undertakes to examine any complaint and respond to the purchaser as soon as practicable, normally within five working days.

Interruptions to service

CV Professionals is not responsible in any way for any interruptions to the service it provides as a result of breakdown of internet or other supporting services, and does not undertake any liability for any losses which may occur as a result of such breakdowns. It will, however, use its best endeavours to deal with such errors.

Termination

CV Professionals retains the right to terminate any contract with any client should it so wish at any stage in the production of any document, and retains the right to keep fees paid.

Prices and VAT

All prices quoted are inclusive of VAT.

About us

CV Professionals is part of FGW Communications

Our address is: CV Professionals, YR HEN YSGOL, TRELEDDYD FAWR, ST DAVIDS, PEMBROKESHIRE, SA62 6PP

Phone number: 01437 729155

VAT Registration No: 661 9139 22

Email address is: enquiries@cvprofessionals.co.uk

Data Protection Act Registration No Z103950X